We are laser focused on what is best for you and your organization
As one of the very first minority-female owned Customer Success consulting firms, Amber Monroe is the proud Founder of Monroe Concierge, LLC.
A Catalyst For Change
Amber Monroe, the Founder & CEO of Monroe Concierge has a desire and passion to see diverse and talented women in Customer Success elevate their skills and become executive leaders who confidently lead Customer Success functions within their organizations. With the launch of Monroe Concierge, we will not only offer consulting services, but we will offer training/development on diversity, equity, inclusion, and belonging topics, emerging customer success leadership topics, customer success best practices, and offer hiring kits to help you hire and retain diverse Customer Success talent.
I believe we have a responsibility to amplify the voices of our employees in marginalized groups and I am committed to helping organizations see the opportunities in front of them and help them to deliver an improved employee experience
ABOUT OUR FOUNDER & CEO
Business Consulting
Monroe Concierge, LLC desires to be the Customer Success consulting firm of choice for the healthcare and health-tech SaaS market. Amber has over 15 years in the healthcare industry and first-hand professional experience building Customer Success departments from the ground-up in multiple organizations, from segmenting customers, to mapping customer journeys, to hiring the right talent.
Amber is passionate about DEIB initiatives and is the founding member of the Women of MU Healthcare Employee Resource Group, serving as the ERG Chair while she worked at MU Health Care. This ERG centered around empowering women in their healthcare careers. Amber now serves as an active member of IDEAL for healthcare, which focuses on catalyzing women in healthcare by promoting upward visibility and mobility & and an active member of Latinas in Tech, which focuses on connecting, supporting, and empowering Latina women working in technology.
In Amber’s spare time, she enjoys spending time with her husband, Jeremy, of 13 years, her two daughters, Aurora and Mya, and her mini-dachshund, Max. Amber also has a huge passion for playing and coaching Volleyball; if she’s not working or spending time with family, you can find her in the sand or on the court.