Hiring a Customer Success Consultant, What to Expect
If you're like most business owners, you want your company to be successful. But what does that mean, exactly? Many people equate success with making a lot of money, but…
What is Net Revenue Retention, and Why is it such an important KPI to track
Net Revenue Retention (NRR) is the percentage of recurring revenue that you retain from existing customers over a given time after they’ve made a purchase. The NRR shows how your…
You are Losing Revenue by Not Investing in Customer Success
While it’s easy to think that more sales mean great customer success, you cannot sell your way into customer success. Despite the numerous sales, a flailing customer success strategy will…